Artificial intelligence (AI)

What is Automated Customer Service? Benefits, Drawbacks & Best Practices And then refocus saved time on the customers who need more hands-on assistance. Front provides a strong, collaborative inbox that supports email, SMS, chat, social media, and other forms of communication with customers. This improves the customer experience because it ensures every service rep has…

What is Machine Learning? Guide, Definition and Examples As businesses and other organizations undergo digital transformation, they’re faced with a growing tsunami of data that is at once incredibly valuable and increasingly burdensome to collect, process and analyze. New tools and methodologies are needed to manage the vast quantity of data being collected, to mine…

Customer Service Automation: Pros, Cons, & How To Set It Up If you sell primarily to millennials, for example, you can afford to experiment more with technology as this generation (and the ones after) are more familiar with automation and AI. Conversely, previous generations might still be more comfortable using phone and email, so automation…